Our Commitment to Safe Gaming
hot567 is committed to providing a gaming environment that is entertaining, transparent, and — above all — safe. We recognise that while the vast majority of our Players in Jakarta, Surabaya, Bandung, Medan, and across Indonesia enjoy sports betting, slots, and togel (Indonesia's traditional numbers lottery) as a form of leisure without any adverse consequences, a minority of individuals may develop problems related to excessive gambling.
Our responsible gaming programme is built around four pillars: Prevention (keeping at-risk individuals from encountering harm), Protection (providing tools that let Players maintain control), Support (directing those who need help toward appropriate resources), and Enforcement (upholding our strict 21+ age policy and self-exclusion commitments without exception).
All responsible gaming tools on the hot567 Platform are available at no cost, are accessible directly from your Account settings, and take effect immediately upon activation. You do not need to speak to a support agent to set deposit limits or activate a time-out — though our 24/7 Indonesian-speaking team is always available if you would prefer to do so through live chat or email.
Responsible gaming tools are FREE, available 24/7, and take immediate effect. Your safety is always our priority at hot567.
We also partner with independent organisations that specialise in gambling harm prevention and recovery. If you feel that gambling is negatively affecting your finances, relationships, or mental health, please reach out to our support team or contact a professional counselling service. There is no stigma in seeking help — it is the responsible decision.
Strictly Adults Only
The hot567 Platform is strictly available to individuals who are 21 years of age or older. This is a non-negotiable requirement that applies to all Players regardless of their city or province of residence anywhere in Indonesia. We verify the age of every new registrant through our Know Your Customer (KYC) process, which requires the submission of a valid Indonesian KTP or passport. Any Account found to belong to a person under 21 will be closed immediately and all funds returned. If you are aware that a minor has accessed the Platform, please contact us at once.
Is Your Gaming Still Under Control?
Most people who enjoy betting on BRI Liga 1 matches, playing live casino games, or placing mix parlay (accumulator) wagers do so without issue. However, gambling can become a problem for some. Ask yourself the following questions honestly — if you answer "yes" to two or more, we strongly encourage you to use one of our self-management tools or to contact our support team:
- Do you spend more money or time gambling than you originally intended?
- Have you tried to cut back on gambling but found it difficult to do so?
- Do you feel restless, irritable, or anxious when not gambling?
- Have you gambled to escape problems, relieve stress, or improve your mood?
- Have you chased losses — that is, returned to gamble after losing money in an attempt to win it back?
- Have you concealed gambling activity from family, friends, or colleagues?
- Has gambling led to financial difficulties — including borrowing money, missing bill payments, or depleting savings?
- Have relationships or your performance at work or school suffered as a result of gambling?
If you answered "yes" to two or more questions above, please activate a self-exclusion or set a deposit limit now — or contact our su pport team immediately. Early action makes a real difference.
Your Responsible Gaming Toolkit
hot567 provides a comprehensive set of self-management tools that put you firmly in control of your gaming activity. All tools are available directly within your Account settings and activate immediately.
Deposit Limits
Set a maximum amount you are permitted to deposit over a daily, weekly, or monthly period denominated in IDR. Once your limit is reached, further deposits are blocked until the period resets. Increases to a limit take 72 hours to apply; decreases take effect immediately.
Loss Limits
Define the maximum net loss you are comfortable sustaining over a set period. When your cumulative losses reach this threshold, your Account will be restricted from further wagering until the period expires. This tool is particularly useful for managing your bankroll across BRI Liga 1 betting seasons.
Wager Limits
Cap the total value of bets you can place across all markets — sports, slots, live casino, and togel — within a given period. This tool works alongside deposit limits to give you granular control over your total gaming expenditure.
Session Time Limits
Set a maximum session duration. Once your allocated time is reached, you will receive a notification and be logged out automatically. This helps prevent extended gaming sessions that can sometimes lead to impulsive decision-making.
Time-Out (Cool-Off)
Take a short break from the Platform for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your Account is suspended and you will not receive any promotional communications. You may not reverse a time-out once it is active.
Marketing Opt-Out
Unsubscribe from all promotional communications — including bonus offers, seasonal Idul Fitri campaigns, and match-day alerts — at any time. Removing promotional messaging reduces impulse-driven gaming activity for many Players.
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on hot567. When you self-exclude, your Account is fully suspended for the duration you choose — you cannot log in, deposit, wager, or receive any marketing from us. Self-exclusion is irreversible for its full duration; it cannot be lifted early under any circumstances, regardless of the reason given.
Choose the self-exclusion period that best suits your situation:
To activate self-exclusion, navigate to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred duration. Alternatively, contact our 24/7 support team and request self-exclusion verbally — it will be applied to your Account within minutes.
Once a self-exclusion period is set, it cannot be shortened or reversed. This is by design — it is your strongest safeguard, and we will honour it without exception.
Any funds remaining in your Account at the time of self-exclusion will be returned to your nominated bank account (BCA, BRI, BNI, Mandiri, CIMB Niaga, or other registered payment method) within 5 business days, net of any applicable pending withdrawal requirements.
How to Access Your Responsible Gaming Tools
Activating any responsible gaming control on hot567 takes less than two minutes. Follow the steps below or contact our support team for assistance.
Log In to Your Account
Access the hot567 Platform using your registered email address and password. If you have Two-Factor Authentication (2FA) enabled — which we strongly recommend — complete the verification step.
Open Account Settings
Click or tap the account icon in the top-right corner of the screen and select Account Settings from the dropdown menu.
Navigate to Responsible Gaming
Within Account Settings, select the Responsible Gaming tab. You will find all available tools listed here — deposit limits, loss limits, wager limits, session time limits, time-outs, marketing opt-out, and self-exclusion.
Select and Activate Your Chosen Tool
Choose the tool you wish to activate, enter the relevant parameters (amount in IDR, duration in days, etc.), and confirm your selection. Restrictions and reductions take effect immediately. Limit increases require a 72-hour cooling-off period before they apply.
Receive Confirmation
You will receive an email confirmation at your registered address (all times stated in WIB, UTC+7) confirming that the tool has been activated and specifying the exact parameters in place. Keep this email for your records.
Get Help — You Are Not Alone
If you feel that gambling is negatively impacting your life, your finances, or your relationships, the most important step you can take is to reach out. Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week, and includes Indonesian-speaking agents who can assist you in navigating your options without judgment.
Whether you want to activate a self-exclusion, discuss your gaming patterns, or simply need someone to talk to, our team is here. You can also contact our support team to request that all future promotional communications be suppressed from your Account permanently.
To contact the hot567 Responsible Gaming team, email us at: [email protected] — please note this address is provided as plain text only and is not a clickable link. Copy it into your email client to reach us.
Live Chat
Available 24/7 directly on the Platform. Connect instantly with an Indonesian-speaking support agent for immediate assistance with any responsible gaming concern.
Email Support
Send a detailed message to [email protected] — plain text address, not a link. We respond to all responsible gaming enquiries within 24 hours (WIB, UTC+7).