1Definitions
Throughout this Privacy Policy, the following terms carry the meanings set out below:
- "hot567", "we", "us", or "our" refers to the operator of https://hot567.cam and all associated sub-domains, mobile interfaces, and gaming services.
- "Platform" means the hot567 website, software applications, game interfaces, sportsbook, and all related digital services.
- "Personal Data" means any information that relates to an identified or identifiable natural person — including but not limited to names, identification numbers, location data, online identifiers, and data specific to a person's physical, economic, or social identity.
- "Processing" means any operation performed on Personal Data, whether or not by automated means — including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
- "Player", "you", or "your" refers to any individual who registers an account on the Platform or otherwise accesses our services.
- "Cookies" means small text files stored on your device by your browser when you visit the Platform, used to recognise returning visitors and improve platform performance.
- "Third-Party Processors" means service providers engaged by hot567 to process Personal Data on our behalf under binding data-processing agreements.
2Data We Collect
hot567 collects Personal Data that is necessary to deliver our services securely and effectively. The categories of data we collect are described in the table below:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, Indonesian KTP or passport number, photograph (for KYC purposes) |
| Contact Data | Residential address in Indonesia (city, province, postcode), email address, mobile phone number |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI account numbers), transaction history, deposit and withdrawal records denominated in IDR |
| Technical Data | IP address, browser type and version, device identifiers, operating system, time zone, page visit logs, referring URLs |
| Usage Data | Games played, betting history, session duration, wagering patterns, bonus usage, login timestamps (all times recorded in WIB, UTC+7) |
| Communications Data | Records of support conversations via live chat or email, feedback submissions, complaint correspondence |
| Marketing Preferences | Opt-in and opt-out records for promotional emails, SMS notifications, and seasonal campaign communications |
We do not collect any special categories of sensitive Personal Data (such as racial origin, political opinions, religious beliefs, or health data) unless strictly required by applicable law and with your explicit consent.
3How We Collect Data
hot567 collects Personal Data through the following channels:
- Direct Interactions: When you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or respond to a survey, you directly provide us with Personal Data.
- Automated Technologies: As you use the Platform, we automatically collect Technical Data and Usage Data through cookies, server logs, session replay tools, and similar tracking technologies. See Section 9 (Cookies & Tracking) for full details.
- Third-Party Sources: We may receive Personal Data about you from third-party identity verification providers engaged for KYC purposes, fraud-prevention databases, and payment processing partners (including your bank — BCA, BRI, BNI, Mandiri, or others — in the course of processing your transactions).
- Publicly Available Sources: In limited circumstances, we may supplement your profile with information that is publicly available — for example, to verify your identity or investigate a suspected breach of our Terms & Conditions.
4Purpose of Processing
We process your Personal Data for the following clearly defined purposes:
- Account Management: To create, maintain, and administer your hot567 Player Account, including verifying your identity and eligibility (21+ only);
- Service Delivery: To provide access to all games and betting markets on the Platform — including sports betting on BRI Liga 1, EPL, and Timnas Indonesia fixtures, casino games, and togel (Indonesia's traditional numbers lottery);
- Transaction Processing: To process deposits and withdrawals via your nominated Indonesian bank account or e-wallet, and to maintain accurate financial records in IDR;
- KYC & Fraud Prevention: To verify your identity, detect and prevent money laundering, fraud, and other unlawful activity, and to comply with our anti-money-laundering (AML) obligations;
- Customer Support: To respond to your enquiries, resolve complaints, and provide 24/7 Indonesian-speaking support;
- Legal Compliance: To fulfil our obligations under applicable law, including responding to lawful requests from competent authorities;
- Responsible Gaming: To moni tor your gaming activity and enforce any deposit limits, loss limits, session limits, or self-exclusion requests you have set on your Account;
- Marketing Communications: Where you have opted in, to send you promotional offers, seasonal bonuses (such as those tied to Idul Fitri, Ramadhan, and major football tournaments), and platform updates. You may opt out at any time;
- Platform Improvement: To analyse usage patterns, conduct A/B testing, and improve the performance, security, and user experience of the Platform.
We will not use your Personal Data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
5Legal Basis for Processing
hot567 processes your Personal Data on one or more of the following legal bases:
- Contractual Necessity: Processing that is required to perform our contract with you — specifically, to operate your Account and deliver the gaming services you have requested;
- Legal Obligation: Processing that is necessary to comply with applicable laws and regulations, including KYC, AML, and fraud-prevention requirements;
- Legitimate Interests: Processing that serves our legitimate business interests — such as fraud detection, Platform security, and analytics — provided those interests are not overridden by your rights and freedoms;
- Consent: Processing for marketing communications and optional cookies, where you have provided freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time by contacting our support team or adjusting your Account settings.
6Data Sharing & Disclosure
hot567 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients under strictly controlled conditions:
- Identity Verification Providers: Third-party KYC service providers who assist us in verifying your identity and age (21+) and in meeting our AML compliance requirements;
- Payment Processors: Banks and payment infrastructure partners — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and BSI — involved in processing your deposits and withdrawals;
- Game Content Providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, to the extent necessary to provide their games on the Platform and to resolve game-related disputes;
- Technology & Infrastructure Partners: Cloud hosting providers, cybersecurity vendors, and analytics platforms engaged under binding data-processing agreements that restrict the use of your data to the services they provide to hot567;
- Legal & Regulatory Authorities: Competent government bodies, law enforcement agencies, or courts, where disclosure is required by applicable law or a valid legal order. hot567 will notify you of any such request to the extent permitted by law;
- Business Transfers: In the event of a merger, acquisition, or sale of substantially all of hot567's assets, your Personal Data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
All Third-Party Processors engaged by hot567 are bound by contractual data-processing agreements that prohibit them from using your Personal Data for any purpose beyond the specific service they provide to us.
7Data Retention
hot567 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or reporting requirements. The general retention periods we apply are as follows:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus 5 years following account closure |
| Financial & Transaction Data | 7 years from the date of each transaction (AML compliance) |
| KYC Documents | 5 years from account closure or last active transaction |
| Usage & Gameplay Data | 3 years from the date of each session |
| Support Communications | 3 years from the date of the last interaction |
| Marketing Preferences | Until you withdraw consent or close your Account |
| Cookie & Technical Data | Up to 24 months from collection (varies by cookie type) |
At the end of the applicable retention period, your Personal Data will be securely deleted or anonymised so that it can no longer be associated with you. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
8Data Security
hot567 implements a comprehensive suite of technical and organisational security measures designed to protect your Personal Data from unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:
- 256-Bit SSL/TLS Encryption: All data transmitted between your device and the hot567 Platform is encrypted using industry-standard TLS protocols, ensuring that your Personal Data and financial transactions cannot be intercepted in transit;
- Secure Data Storage: Personal Data is stored on access-controlled servers with encryption at rest. Physical access to data centres is restricted to authorised personnel only;
- Access Controls: Internal access to Personal Data is strictly limited on a need-to-know basis. All staff with access to Personal Data undergo regular privacy and security training;
- Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their Accounts to add an additional layer of protection beyond username and password;
- Intrusion Detection Systems: The Platform is monitored around the clock for suspicious activity, unauthorised access attempts, and potential security threats;
- Regular Security Audits: hot567 conducts periodic third-party penetration testing and vulnerability assessments to identify and remediate potential security weaknesses.
In the event of a Personal Data breach that poses a risk to your rights and freedoms, hot567 will notify affected Players and relevant authorities within the timeframe required by applicable data protection law. Notifications will be sent to the email address registered on your Account.
9Cookies & Tracking Technologies
The hot567 Platform uses cookies and similar tracking technologies to deliver a personalised, secure, and high-performance experience. The categories of cookies we use are described below:
- Strictly Necessary Cookies: Essential for the Platform to function correctly. These cookies enable core features such as Account login, session management, and security controls. They cannot be disabled without impairing Platform functionality;
- Performance & Analytics Cookies: Used to measure how Players interact with the Platform — including which pages are most visited, how long sessions last, and where errors occur. Data collected by these cookies is aggregated and anonymised;
- Functional Cookies: Used to remember your preferences, such as your chosen language, display settings, and previously visited game categories;
- Marketing & Targeting Cookies: Used, where you have consented, to deliver promotional content and personalised offers relevant to your interests. You may withdraw this consent at any time through your Account settings.
Most browsers allow you to manage cookies through their settings. Disabling cookies may affect the functionality of certain features of the Platform. You can find specific cookie management instructions in the help section of your browser (Chrome, Firefox, Safari, Edge, or Opera).
We do not use cookies to collect information about your activity on websites or applications other than the hot567 Platform itself.
10Your Rights
Subject to applicable data protection law, you hold the following rights in relation to the Personal Data that hot567 holds about you:
- Right of Access: You may request a copy of all Personal Data we hold about you, together with information about how it is used and with whom it is shared;
- Right to Rectification: You may request that we correct any inaccurate or incomplete Personal Data held in your Account profile;
- Right to Erasure: You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our retention obligations under applicable law;
- Right to Restrict Processing: You may ask us to suspend or limit the processing of your Personal Data in certain circumstances — for example, while you contest its accuracy;
- Right to Data Portability: You may request that we provide your Personal Data in a structured, commonly used, machine-readable format, or transfer it directly to another service provider where technically feasible;
- Right to Object: You may object to processing based on our legitimate interests, or to the use of your data for direct marketing purposes at any time — with no need to provide justification for marketing objections;
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of the rights listed above, please contact our Data Protection Officer at the email address specified in Section 15. We will respond to all verified requests within 30 calendar days. We may ask you to confirm your identity before processing a rights request.
11Minors
The hot567 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from any person under the age of 21.
If we become aware that Personal Data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered an Account on the Platform, please notify us immediately at the contact details in Section 15.
Parents and guardians are encouraged to use parental control software and to maintain oversight of their dependants' online activity to prevent underage access to gaming platforms.
12Third-Party Links & Services
The hot567 Platform may contain links to third-party websites or services — for example, game studio websites for Pragmatic Play or Evolution Gaming. This Privacy Policy applies solely to the hot567 Platform and does not cover the data practices of any third-party sites or services to which links may be provided.
We strongly recommend that you review the privacy policies of any third-party websites you visit. hot567 accepts no responsibility for the privacy practices or content of such third-party sites.
13International Data Transfers
As an internationally operated Platform, hot567 may transfer your Personal Data to servers or Third-Party Processors located outside Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
Safeguards for international transfers may include contractual clauses that impose data-protection obligations on the receiving party, or transfers to countries that have been recognised as providing an adequate level of data protection by relevant international standards.
If you would like further information about the specific safeguards applied to any international transfer of your Personal Data, please contact our Data Protection Officer using the details in Section 15.
14Amendments to This Policy
hot567 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the updated Policy will be published on the Platform with a revised "Last Updated" date. In cases where changes are significant, we will also notify registered Players by email to the address on their Account.
Your continued use of the Platform after any amendment to this Privacy Policy constitutes your acknowledgement of the revised terms. We recommend that you review this Policy periodically to remain informed about how we protect your data. If you do not agree with a material change to this Policy, you may close your Account and request the deletion of your Personal Data in accordance with Section 10.
15Contact & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your Personal Data by hot567, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing compliance with applicable data protection obligations and for handling all Player data rights requests.
You may reach the hot567 Data Protection Officer by email at: [email protected]
Please note that the email address above is provided as plain text only and is not a clickable link. Copy the address into your email client to contact us. We aim to acknowledge all privacy-related enquiries within 5 business days (WIB, UTC+7) and to provide a substantive response within 30 calendar days.
When submitting a data rights request, please include your full name, registered email address, and a brief description of your request so that we can verify your identity and respond efficiently.